I'm not a gamer, and even I know that EA has a terrible reputation with its customers. I AM a former Duolingo user, and Duolingo is crashing and burning right now, entirely due to decisions and statements from the top that have trickled down into a worse user experience. My family loves our Nex Playground: having any whiff of EA or Duolingo attached to it makes me very concerned.
The fastest way to lose a customer is when leadership decisions stop reflecting what users actually value. I take it as my personal responsibility to avoid it.
One principle we hold onto is that our business model should be 100% aligned with families, not work against them. That’s why Nex is subscription-based, with no ads or in-app purchases. If we don’t keep delivering value, families won’t stay.
We’re still learning every day, but staying close to our customers is non-negotiable for us.
And I’m really glad your family is enjoying the experience — that’s what keeps us going.
I'm not a gamer, and even I know that EA has a terrible reputation with its customers. I AM a former Duolingo user, and Duolingo is crashing and burning right now, entirely due to decisions and statements from the top that have trickled down into a worse user experience. My family loves our Nex Playground: having any whiff of EA or Duolingo attached to it makes me very concerned.
I hear you — and I take that concern seriously.
The fastest way to lose a customer is when leadership decisions stop reflecting what users actually value. I take it as my personal responsibility to avoid it.
One principle we hold onto is that our business model should be 100% aligned with families, not work against them. That’s why Nex is subscription-based, with no ads or in-app purchases. If we don’t keep delivering value, families won’t stay.
We’re still learning every day, but staying close to our customers is non-negotiable for us.
And I’m really glad your family is enjoying the experience — that’s what keeps us going.